Privacy Policy

1. Introduction

Welcome to Skypass Visa Services ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website at skypassvisas.com or submit an enquiry through our contact form.

By submitting your details through our website, you agree to the terms described in this policy. Please read it carefully.

2. Information We Collect

When you fill out our lead capture form, we collect the following information:

• Full Name – to address you personally during consultation
• WhatsApp Phone Number – to reach you quickly for updates and queries
• Email Address – to send you consultation details and follow-ups
• Destination Country – to assess the correct visa type for your travel
• Estimated Travel Date – to prioritise and plan your visa application timeline
• Optional Message – any specific requirements or questions you wish to share

We do not collect sensitive personal data such as financial information, passport details, or government ID numbers through this form.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To contact you regarding your visa enquiry via WhatsApp, phone, or email
• To provide personalised visa consultation and advice
• To recommend the appropriate visa category and documentation requirements
• To follow up on your application progress or pending queries
• To improve our services based on common travel destinations and enquiry patterns

We will never use your information for unsolicited marketing or spam communications.

4. Data Protection & Security

We take your privacy seriously. Your personal data is stored securely and is only accessible to authorised members of the Skypass Visa Services team involved in processing your enquiry.

• We do not sell, rent, or trade your personal data to third parties
• We do not share your data with any advertising networks or analytics platforms
• Data is transmitted over encrypted HTTPS connections
• Your information is retained only as long as necessary to fulfil your enquiry

If you would like your data removed from our records at any time, please contact us and we will action your request promptly.

5. Third-Party Services

Our website uses the following third-party services for operational purposes only:

• AWS API Gateway – to securely receive and route your form submission
• Google Sheets – to store your enquiry details for our internal team to action

These services are bound by their own privacy policies and are not permitted to use your data for any purpose other than delivering the service to us.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data at any time
• Withdraw consent for us to contact you

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out: